Warranty Terms


Warranty Terms

Natural variations in the colour, texture or grain pattern of the wood or MDF are no to be considered defects. Doors must be accorded reasonable treatment by the purchaser and should be stored or hung in dry buildings and not in damp, moist or freshly plastered areas. The utility or structural strength must not be impaired in the fitting of the door, the application of hardware, or cutting and altering of the door for lights, louvres, panels or any special details. A maximum of 5mm may be trimmed from any edge of the door. This must be done evenly. Normal ‘show through’ of frame shall not be considered a defect. Entrance/Solid doors up to 2040×820 require 3 hinges; larger doors require four or more hinges. ENTRANCE DOORS SHOULD BE HUNG IN WEATHER PROTECTED AREAS.

Doors and door systems including pivot systems that are installed in a fully exposed situation including opening out doors will not be warranted unless there is an adequate overhead protection.
Immediately after fitting, prior to hanging, the entire door, including the top of bottom edges, must receive two coats of undercoat and two coats of paint. This includes doors that are supplied raw or factory primed. If staining, exterior grade varnish or sealer must be used and its application is to be equivalent to paint finish, to prevent absorption of moisture.

Semi-gloss or satin finishes are recommended for all doors to reduce ‘show through’. Exterior finishes are to be applied strictly in accordance with paint manufactures instructions. Entrance and exterior doors should be finished in light reflective colours to reduce risk of heat absorption which may cause warping. DARK COLOURS WILL VOID WARRANTY.

Any door fitted with seals, the seals must be removed so the timber can be sealed. Regular maintenance should be provided to prevent deterioration. Where any legislation provides for remedies for the company’s breach of a condition or warranty whether statutory or otherwise, then, at company’s option, the customers sole remedy for such breach of section 69 of the Trade Practises Act will be limited to: such remedy, or the repair of the products, or the replacement of the products or the re-supply of the products; or the cost of having the services supplied again; or the re-provision of the services. No claim will be accepted unless notified in writing to the company within seven (7) days of the date of delivery of the products or the supply of the services.

The company will not be held responsible for additional charges of hanging, painting or other charges arising from the replacement of doors. Any such defects must be brought to the attention of the manufacturer when discovered and in any event within 5 years of from the date of shipment from the company. The company is not liable to reimburse any purchaser for doors repaired or replaced without the prior written consent of the company to such repair or replacement.

The company will not assume responsibility for any door which becomes defective because of failure to follow these conditions or hazards of shipment or storage after doors leave the control of the company. The company will not be liable for any costs, claims, damages, or demands arising from the personal injury, loss or damage whatsoever occurring to the customer or its agents, servant as a result of either acts or omissions of the customer. The company will not be liable to the customer for the company’s failure to comply with its obligations to the customer due to any cause beyond the company’s reasonable control and the company’s obligations affected by such a cause are suspended while the cause continues to prevent or hinder the company’s performance.


Interpretation of Warp

Warp shall be interpreted as meaning the cupping / bowing or twisting of doors. It refers to distortion within the door itself and not its relationship to the jambs or frame in which it is hung. Warp exceeding 5mm for doors up to 2100x920mm, 6mm for doors over 2100x920mm and up to 2400x920mm and 8mm for doors up to 2400x1200mm shall be considered a defect. Doors in excess of 2400mm high or 1200mm wide are not guaranteed against warp.



The guarantee against warp does not apply to the following;

a. Doors with face veneers of different species
b. Doors that are improperly hung or do not swing freely.
c. External flush doors which have been painted or stained dark colours, or different colours each face.

Experience has demonstrated that when warp occurs after doors have been delivered to storage or building sites, it is usually due to improper storage or adverse moisture conditions after hanging and not to faulty manufacture. The company will accept no responsibility for doors when moisture content of the timber falls below 12% or exceeds 18%. The company will not accept responsibility for conditions wholly beyond its control. However, the Company should be consulted promptly if excessive warping occurs to provide assistance in overcoming the difficulty.